Terms and conditions

At Lotus Mart Indian Grocery, we value your privacy and are committed to protecting the personal information you share with us. This policy explains how we collect, use, and safeguard your data.

Information We Collect

We may collect personal information such as your name, phone number, email address, and delivery address when you interact with us—whether in-store, through our website, or via email. We also gather non-personal information like your IP address, browser type, and pages visited to help improve our services.

How We Use Your Information

Your personal information is used to:

• Process orders and payments

• Provide customer service and respond to queries

• Send promotional emails (only with your consent)

• Improve our services and website performance

We do not sell, rent, or trade your information with third parties. Information is only shared when necessary to complete a service (e.g., delivery partners) or when required by law.

Data Security

We implement appropriate security measures to protect your data from unauthorized access, alteration, or disclosure. Only authorized personnel have access to your information for official purposes.

Cookies

Our website may use cookies to enhance your experience. Cookies help us understand user preferences and website traffic. You can choose to disable cookies in your browser settings.

Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices of those websites.

Your Rights

You may request to access, update, or delete your personal data by contacting us at lotusmart22@gmail.com.

Policy Updates

We may update this policy periodically. All changes will be reflected on this page.

Contact Us

For questions or concerns about your data, please contact us at:
📧 lotusmart22@gmail.com | 📞 (02) 4243 1400 | 📞 (+61478244906