Shipping & Return Policy

At Lotus Mart Indian Grocery, we strive to offer a convenient and reliable shopping experience. Please review our shipping and return policies below for online and delivery orders.

Shipping Policy

Delivery Area:

We currently offer local delivery within selected areas in the Illawarra region. Delivery availability and charges may vary based on location.

Processing Time:

Orders are typically processed and dispatched within 1–2 business days. For same-day delivery, please order before the cut-off time (subject to availability).

Delivery Time:

Local deliveries are made between 9:00 AM – 7:00 PM, and we aim to deliver within 24 hours of order confirmation.

Delivery Charges:

• Free delivery on orders above a minimum purchase value (amount may vary)

• A small delivery fee applies for smaller orders or remote areas

Return Policy

Eligible Returns:

Products may be returned or exchanged if:

• They are damaged or defective on arrival

• The wrong item was delivered

• They are expired at the time of delivery

Return Window :

Please notify us of any issues within 24–48 hours of receiving your order. Provide proof of purchase and photos, if applicable.

Non-Returnable Items:

• Perishable goods (unless spoiled)

• Opened or partially used items

• Custom or special orders

Refund Process:

Approved refunds will be issued via the original payment method within 3–7 business days after verification.